btbet's Privacy Policy —
Complete Protection of Your Information

1 Introduction & Scope of Application

btbet is a secure and reliable online betting and casino platform. When you register, log in, or use any service on our website btbet.mom, you share certain information with us. This privacy policy explains what information we collect, why we collect it, how we use it, and how we keep it secure.

This policy applies to all btbet users — those who visit our website, open an account, make deposits or withdrawals, or contact us in any way. If you have questions after reading this policy, please contact our support team directly.

By creating an account or using our services, you are considered to have accepted the terms described in this privacy policy. We therefore ask that you read this document carefully before using our services.

2 Information We Collect

btbet collects the following types of information from users:

2.1 Identity Information

• Full name
• Date of birth (for age verification — only users aged 21 or above may use this platform)
• National ID number or other government-issued ID details (where required)
• Email address
• Mobile phone number

2.2 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Transaction history (records of deposits and withdrawals)

2.3 Technical Information

• IP address
• Browser and device type
• Operating system
• Website usage patterns and time
• Information obtained from cookies and related tracking technologies

2.4 Communication Information

• Records of conversations with our customer service team via live chat or email
• Information you have shared with us directly

3 Purpose of Data Collection

btbet collects and uses your information for the following legitimate purposes:

• Account management: To create and secure your account, verify login, and monitor account activity.
• Identity and age verification: To ensure that only adult users (21+) can use the platform.
• Processing financial transactions: To securely complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Providing customer support: To resolve your issues and answer your questions — via 24/7 live chat and email.
• Fraud prevention: To verify authorised transactions and detect any unusual activity.
• Platform improvement: To analyse usage patterns and improve user experience and service quality.
• Legal compliance: To comply with applicable laws and regulations and provide necessary information to relevant authorities.
• Responsible gaming: To monitor gaming behaviour in order to protect users.

4 Data Sharing & Third Parties

btbet never sells your personal information and does not share it with third parties for marketing purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers to handle essential operations such as payment processing, technology infrastructure, and customer service. These partners receive only the information needed to carry out their contracted work and are bound by our privacy terms.

4.2 Legal Obligations

If a court, regulatory body, or law enforcement authority legally requests information, btbet is legally required to provide it. In such cases we provide only the minimum information necessary.

4.3 Business Changes

In special circumstances such as a company merger, acquisition, or asset transfer, user information may be transferred. Even in such cases, this privacy policy will remain in effect and users will be notified in advance.

5 Data Security Measures

btbet adopts industry-standard technical and organisational measures to ensure the security of your information. Our security framework includes:

• SSL encryption: All data transmitted on our website is encrypted using SSL (Secure Socket Layer) technology, which prevents third-party access.
• Secure servers: User data is stored on high-security servers accessible only to authorised staff.
• Access controls: Only staff who need access to personal data can view it, and every access is logged.
• Regular audits: Our security systems are regularly tested and updated.
• Password protection: User passwords are stored in hashed form — they are never stored in plain readable text.
• Fraud detection: Automated systems monitor unusual transactions and login activity.

While we ensure the highest level of technical protection, no one can guarantee 100% security on the internet. We therefore also ask users to use strong passwords and keep their account credentials private.

6 Cookies & Tracking Technologies

btbet's website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Cookies We Use

• Essential cookies: Required for the basic functioning of the website — maintaining login sessions, security verification, and so on. Without these, the platform will not work properly.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Help analyse website usage patterns to improve service quality.

6.2 Cookie Controls

You can control cookies by changing your browser settings. Please note that disabling essential cookies may prevent some important platform features from working.

7 Data Retention Period

btbet retains your information only for as long as necessary. In general:

• Account information is retained while the account is active.
• Financial transaction records are kept for a specified period in accordance with legal obligations.
• After an account is closed, some information may be retained for a defined period as required by law.
• At the end of the retention period, information is securely deleted or anonymised.

8 User Rights

As a btbet user, you have certain important rights regarding your own information:

8.1 Right to Access

You may request at any time to know what information we hold about you.

8.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected. Some information can be changed directly from your account settings.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

You may request that the use of your information be limited for specific purposes.

8.5 Right to Object

You may raise a reasonable objection to your information being processed in any specific manner.

To exercise these rights, contact us directly. We will try to respond as quickly as possible.

9 Protection of Children and Minors

btbet is an adults-only platform. Only individuals aged 21 or above may open an account and use the platform.

We never knowingly collect information from minors. If a user is found to be under 21, we will immediately close their account and delete the associated information.

If you become aware that a minor has opened an account on our platform, please notify our support team.

10 International Data Transfers

btbet primarily serves Bangladeshi users. Our servers and technology infrastructure may be located in various countries. If your information needs to be transferred to another country, this will be done in compliance with the applicable data protection laws of that country and with the necessary safeguards in place.

The protection standards described in this privacy policy will be maintained for international transfers as well.

11 Policy Changes

btbet may update this privacy policy from time to time. If significant changes are made, we will notify users via a clear notice on the website.

The date of the change will be noted at the top of the page. Continued use of the platform after a change will be taken as acceptance of the updated policy. We therefore ask that you visit this page regularly.

12 Responsible Gaming & Data Protection

btbet believes that responsible gaming and data protection are closely linked. We monitor user gaming behaviour to identify signs of potential addiction and to provide support where needed.

Information collected for this purpose is used solely for the protection of the user and is never shared with third parties. For more details on responsible gaming, visit our Responsible Gaming page.